Information provided in accordance with the E-Commerce Act Shuttle

Information on the conclusion of a contract in accordance with § 9 of the E-Commerce Act ECG (Federal Law Gazette I No. 152/2001 as amended)

Valid from 15 December 2024

Dear Customers,

thank you for using our Postbus Shuttle app to book trips. You will find information in accordance with § 9 of the E-Commerce Act (ECG) in the following versions:

When we refer to “Postbus Shuttle” in the app, we are referring to Österreichische Postbus Aktiengesellschaft, company number 195030i, with its registered office at Am Hauptbahnhof 2, 1100 Vienna, which operates the Postbus Shuttle business unit (the Postbus micro-public transport service).

The purchase process will be completed in German, and your ticket will be issued in German, unless otherwise specified for individual offers.

Furthermore, we would like to point out that the basic products are available not only in German but also in English. The German version is deemed legally binding.

An error message will appear if any of the information entered is incorrect. We kindly ask that you correct the incorrect entry before completing the purchase process.

If the user’s smartphone operating system is in German, the app will automatically be installed in German; for all other languages, the app will be displayed in English.

The Postbus Shuttle app is available for free download from the Android and iOS app stores. Once the application has been installed and launched for the first time, you will need to register. To do this, you will see the welcome screen when you launch the application. If you have already created an account, you can enter your login details by clicking on the “Login” button on the next screen. The login details are your e-mail address and password. If you have not yet registered, please click on the “Create an account” button to do so.

Once you have clicked on “Create an account”, fill in the required information:

• E-mail address
• Password
• First name
• Surname
• Telephone number

You will then be asked to accept the terms and conditions of use for the application by ticking the appropriate boxes. Clicking on Terms of Use, Privacy, Information in accordance with the E-Commerce Act (ECG), General Terms and Conditions and Imprint will take you to the relevant Postbus website, where you will find the relevant legal texts.

Then click “Finish” to enter your activation code, which will be sent to you by SMS. You can now use the Postbus Shuttle app to make your bookings.

The first step is to select your starting point and destination. To do this, click “Find a trip” on the home screen. In the next window, you can either enter the starting point and destination in the text box using the keyboard or by dragging the map and the A and B markers on the map. You must confirm both the starting point and the destination. Once you have confirmed your starting point and destination, they will both be visible on the map. You can also choose between a one-way or return trip. It is also possible to use “Departure at” or “Arrival at” to organise the trip according to either the time of arrival at the destination or the time of departure. You can set the corresponding time using the Date and Time setting.

Click on “Next” to open the fare selection window.

Select the appropriate ticket category here.

The next step is to select your preferred connection. Trip details will be displayed accordingly.

You will see a summary of the selected trip in the booking overview. Here you can select the payment method and optionally also leave a comment for our driver.

The trip is booked by clicking on “Book now”. Your contract with us will then be in effect and your order will be on file. You can find the current version of the contract (as well as archived versions that were in effect at the time you signed the contract) by following this link: https://www.postbus.at/rechtliches/agb 

Credit card payment option: If you choose to pay by credit card, you will be automatically redirected to our payment provider’s payment page. This payment screen requires the credit card number, expiry date, cardholder’s name and associated CVV code. If you fail to complete a required field or enter invalid information, the field will be clearly marked. You can cancel the entire booking and payment process by clicking on the “X” in the top left hand corner. Once you have entered all the required information correctly, you can start the actual payment process by clicking on “Pay now”.

Once you have made a booking, you will receive a pre-tax receipt at the end of your journey, sent to the e-mail address you provided when registering for the Postbus Shuttle app.

Cash payment option: You can pay the fare in cash on the Postbus shuttle. You will receive the printed invoice in the vehicle.

From the “My Trips” menu, you can view your “Upcoming Trips” and “Completed Trips”. Click on the tab of your choice to view the corresponding trips. You can now click on the trip of your choice to view the trip details. The “Upcoming trips” section also shows the current departure times if they have changed. You also have the option of accessing the map view. Here you can see the current position of the Postbus shuttle vehicle if your trip is due to start within the next 20 minutes, in addition to the current departure time. If you have allowed your location to be shared with the Postbus Shuttle app, it will be visible on the map to help you find your way, for example to the pick-up point. 

You can find our terms and conditions in the information section under “Help & Legal”.

Prices are generally quoted in euros and include VAT.

Further information on the topic of “Buying tickets in the app” is available from the customer service at postbus.shuttle@postbus.at.